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Ask about the past, not the future

Ask what people already did, never what they would do.

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  • TechniqueProductBook

    Ask about what people already did, never about what they would do

    Evidence about demand comes from what people have already done and paid for, not from what they say they would do.

    Customer discovery, commercial due diligence, and any interview that asks how you would validate a product idea.

    From The Mom Test · Rob Fitzpatrick