The speed of a change

A right decision taken too fast reads as a wrong one. The mistake is often the pace, not the direction.

• Leadership
• Growth and business models

1 idea that carry it

• Post-mortemLeadershipLetter

  The mistake was how quickly we moved, not where: a chief executive locates the error

  In a post-mortem, separate the direction from the pace and the explanation, and say which one failed.

  Subscription pricing, crisis communication, and the behavioural question about a mistake you made.

  From Netflix's third-quarter 2011 letter to shareholders · Reed Hastings and David Wells